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Hello, I am

Aditya

Corporate Strategy Professional

Transformation Consultant

Program and Project Management

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Corporate Strategy professional with over 5 years of work experience in Consulting, Banking, IT
A data driven individual with an MBA in Marketing and Finance from MDI Gurgaon
Business Analysis

Business Analysis

Defining and tracking key success criteria, metrics and OKRs.

Product Strategy

Product Strategy

Go to Market, Design Thinking, Product Market Fit, Performance Analysis, Growth Roadmap

Transformation

Transformation

Org Structure, Target Op Model, Agile Transformation

Product Development

Product Development

Product need analysis, Wire-framing, Scrum Based Delivery, Customer Centric Product Development

Customer Experience

Customer Experience

Communication and Engagement, Escalations, and Contact Center Ops

Payments

Payments

Acceptance, Payments Lifecycle, Aggregator/Processor Lifecycle, Operations

Skills & Career Timelines

SQL

SQL

MongoDB

MongoDB

Tableau

Tableau

Miro

Miro

Jira

Jira

Python

Python

Pega CRM

Pega CRM

Excel

Excel

MS Visio

MS Visio

Apr 2021 - Apr 2022

Consultant - Operations Transformation

Deloitte USI

As a transformation consultant for Deloitte USI in India, I work primarily with US clients to drive product development and operations transformation. I have helped clients perform deep competition benchmarking, product gap analysis, delivery transformation, and data-driven decision-making across various stages of software and non-software delivery lifecycles.

Apr 2019 - Apr 2021

AVP - Product and Proposition

HSBC

As a program manager for Employee Banking Services (EBS) in India, I looked after growth and operations for the segment in India. Liaising with multiple stakeholders from departments like marketing, sales, and product, I helped carve out a significant growth trajectory for the segment. Key metrics for the role involved executing new initiatives, driving key improvements across user experience and product offering with a deeper lens on driving acquisition, revenue per customer, product penetration within the segment, and reducing customer churn.

AVP - CRM and Analytics

HSBC

In my stint with the CRM team at HSBC, I am part of a team working extensively on customer lifecycle management and strategic communication. Utilizing the PEGA CRM for real-time communication, the team aims to drive positive impact across product penetration, revenue, and customer experience for the retail bank in India. The team also deep-dived to build customer journeys for customers in various life stages to drive engagement and reduce churn.

Apr 2022 - Current

Program Manager

Amazon

At Amazon Pay, I lead the Real Time Monitoring team within the Payments BizOps charter. My team of operations analysts is responsible for ensuring transactions acceptance utilising real time monitoring and issue triaging. The team also acts as SPOC for refunds charter, including facilitation of refunds, availability of refund reference numbers, and a multitude of use cases like success after failure, stuck refunds, failed refunds etc. The role is extensive and includes processor integrations, consumption on remittence files, alignment on transaction acceptance from a bin property validation perspective and a lot more.

Aug 2015 - Apr 2017

Software Engineer

Tesco

As part of the grocery team at Tesco, I was responsible for development of Tesco's new web interface. I was also involved in support and testing for Tesco international. Additionally, I was part of a team which did research oriented development on new technologies to test future feasibility of these technologies for Tesco's core business.

My key Experiences across great organizations

Product Development
Product Analysis
Transformation
Data Analysis
All

Reducing Customer Attrition

Analysed As-Is Process to identify key bottlenecks in customer activation for New to Bank and Existing to Bank Customers and streamlined and digital the processes to reach a desired To-Be Status.

Product Analysis

An Introduction to OKRs for Agile Leaders

A step into understanding OKRs and how they are different from other traditional methods

Transformation

Raghav Jindal

Aditya is a goal-oriented and dedicated professional. He is fast to respond and always comes up with creative solutions to difficult problems. We worked together at HSBC where he helped me understand the internal processes. I wish him the best in his future endeavors.

Raghav Jindal

Associate Vice President - HSBC
Tesco Bengaluru
Amazon
Deloitte
HSBC
Prudential

Take a coffee & chat with me

emailEmail Me
phone+91 (767) 833-7940

@2022 Aditya Chandrayan

All rights reserved